Divine Moving & Storage

When I called these movers at first I didn't think that I was getting as good of a deal as I thought but they showed up on time, they were professional, got everything moved out in a decent time and in time that they quoted to me over the phone. They helped move my grandmothers large furniture and couches from her upstairs loft to my house because she is gong to be living with us, and they didn't mark or scratch or break anything during the move at all. I was very impressed with them and will be using them again in the future. 5 stars!

Move size: 4+ Bedroom Home Service cost: $4150

I learned of Divine Moving and Storage through the Better Business Bureau site.I filled out a form through the BBB site to Divine Moving and Storage, and I followed up with a phone conversation to Divine Moving and Storage two days later. I spoke to Dana. I had two concerns; both were noted on the online form submitted through the BBB site, but Dana argued that I never provided the two details of utmost importance regarding my move to her during our phone conversation. My concerns were: (1) The move had to occur between 10am and 1pm, on April 29, or I would be penalized $1,000 by my building(2) I needed access to my property. I needed to confirm that the integrity and value of my property would be maintained by the storing facility, and I would need to check on my property while in storage.Dana assured me the facility was secure and that the movers could move me within the timeframe indicated, provided my goods were packed when they arrived. I told her all goods to be moved would be packed when the movers arrived. April 29, the first words out of the con artist-thug's mouth, who arrived to move my goods, were: we will not be able to move you within this time frame. As he continued on to relay his plan to accomplish the move, he revealed that I would not have access to freely inspect my property because my valuables would be subject to an open storage arrangement. I was irate. I called Divine Moving and Storage, ultimately I spoke with Dana. She said that she told me about the storage arrangement, and that she has been doing her job for twenty years - this first assertion is untrue, and the later has no bearing on the conversation in question. I directed her to look at my written communication to Divine Moving and Storage, and the written confirmation of my move details: I would never submit my valuables to be subject to an open storage warehouse that I did not have access to and could not inspect as needed to be assured that my goods were protected and their integrity maintained. She suggested I Google another storage facility for them to move my goods to - at 9am! I informed her that I needed to vet the storage company, and it wouldn't suffice to just Google another storage company or even trust a BBB rated company - that is how I ended up in this predicament. I am a law student. I rely on what I see in writing, such as, the move confirmation from Divine Moving and Storage, which does not specify that property is stored in an open facility. I also relied Divine's rating under the Better Business Bureau, and have made a complaint with them. Faced with having to pay a $1,000 fine plus possible legal action for not moving out on time and preventing the new owners from taking ownership, I continued with the move. The con artist-thug moving man, then told me he would not be able to move my goods as packed; he said some of the boxes were too small. I had repacked my blender and other kitchen appliances into their original cases, but this thug insisted that I pay for boxes from their truck to store the smaller boxes, and I was forced to do so.  Three moving men arrived: The con-artist-thug did all the talking; a large man who didn't seem to understand what FRAGILE meant; a tall thin gentleman, who was very polite and the only one who earned his pay and tip that day. What happened to my large furniture being covered with blankets - FREE of charge, per the move confirmation?! I couldn't say anything more because they had possession of my property, and I feared what would come if I didn't submit to this blatant raping of my wallet. Between all three men repacking, covering, disassembling my bed, and moving my property from my apartment to the move truck, it took 1.5 hours (9:30 - 11am). The con artist-thug came up (at 11am) when they had loaded the truck and told me that although the minimum charge was 3 hours of service for three men plus 1 hour of travel, he would have to charge me an additional hour. I was charged $420 for 4 hours of labor; $105 for 1 hour of travel time; $99 for 1 month of storage; $32 for a toll; $98 for boxes for a total of $754. To add insult to injury, the con artist-thug had the audacity to tell me that a tip was customary. Under duress, and in fear of what he would do to my property in his possession, I gave him $140 tip to be split between the three men. He then asked me to sign something stating that my property was not damaged when it arrived at the storage site. I refused since I would not be able to inspect my property and had no way of ascertaining the condition upon arrival to the storage site. After lodging a complaint with the Better Business Bureau, I received a partial refund as requested for funds wrongfully taken from me. Additionally, I received a scathing written response from the company in which they asserted untrue and slanderous allegations, but was unresponsive to the concerns stated in my complaint. This company is unprofessional. Please note that I do not know the condition of my property (it is in Divine's storage facility). .

Service cost: $754

I recently finished moving from Queens, NY to Concord, NH using divine moving & storage. I am very happy with the service that I received and will come back to use them again in the future. Everything went according to plan. Thanks to them nothing got damaged along the way. Thanks so much divine moving & storage.                                                                                                                                                                                                                                                                                           .

Service cost: $1650